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Technical Support
We will try to respond to all support messages within 12-24 business hours. We
have also listed some common troubleshooting guides below which you should read
first to see if you can solve the problem without our intervention. Also, there
are upgrade patches
that can be downloaded as well which may resolve some problems.
Before contacting support make sure you have installed the
latest version. Patches can be found at the bottom
of the page which will update your version. Also make sure that all of the
windows updates have been applied. The updates often will fix many of the
most common problems.
Technical support can be contacted by
1. email at support@bioexsystems.com
2. or by fax: 512-360-4098
3. or by leaving a voice mail at 800-750-2756. (Phone support is only available
for Exercise Pro customers or customers who have
purchased a support plan.)
Please be specific as possible in describing the nature of your
difficulty and the computer operating system. Also include your name, your
facility name and location, and the software serial number if possible.
Click here for
General Troubleshooting and Frequently Asked Questions
Click here to view and
download Install Instructions and Manuals
Utilities
Click here to download the Repair
database utility for Maker Products. This will fix the problem of
the program being excessively slow.
PATCHES/UPGRADES
Exercise Pro & Active Care Patches (Click
here for more info on the patch)
To
upgrade Exercise Pro/Active Care version 4 up to version 4.2
To
upgrade Exercise Pro/Active Care version 3 up to version 3.9854
To
upgrade Exercise Pro versions 2 up to Version 2.51
Free Exercise Pro & Active Care French Language Addition
(You must have either Exercise Pro or Active Care version 4.0 or greater
installed)
To add French to Exercise
Pro/Active Care version 4 or greater
Exercise Expert Patches (Click
here for more info on the patch)
To upgrade
Exercise Expert version 4 up to version 4.2
To upgrade Exercise Expert
version 3 up to version 3.9854
To upgrade Exercise Expert
version 1 to Version 1.2
Exercise Expert French Language Addition
(You must have Exercise Expert version 4.0 or greater and you
must have purchased the language module.)
To add French to Exercise
Expert version 4 or greater
Fitness Maker, Fitness Maker Pro, Nutrition Maker,
Nutrition Maker Focus & Nutrition Maker Plus Patches
(Click here for more info on the patch)
To upgrade Fitness
Maker or Nutrition Maker version 2 to version 2.361
Fitness Maker Pro, Nutrition Maker, Nutrition Maker
Focus, or Nutrition Maker Plus Additional Meal Plans (You must have
purchased the additional 14 day meal plans. After installing the meal plans you
must enter your meal plan registration code by starting your Maker product and
going to File/Register Meal Plan.)
To add Meal Plans to your Maker
Product
Management Maker Patches
(Click here for more info on the patch)
To upgrade Management
Maker version 1 to version 1.126
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